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Our Terms, Your Rights on up999

These pages set out the rules that govern your account, your data, and your transactions on up999 — including deposits and withdrawals via JazzCash, Easypaisa, and Raast. Access to our platform depends on local law and is available only where your region permits it.

Account TermsPrivacy PolicyJazzCash & Easypaisa RulesCookie PolicyJurisdiction Notice
up999 Our Terms, Your Rights on up999
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account security sits at the centre of how up999 is built. We use SSL encryption on every page, and your login is protected by a one-time password sent to your registered mobile number each time you access the account. Payment data connected to JazzCash, Easypaisa, or Raast is not stored on our servers beyond what is needed for transaction verification. We hold your personal data only for as long as your account is active or as long as legal retention requirements demand.

SSL Encryption Every page on up999 runs under SSL. Your account credentials and payment details travel over an encrypted connection — no plain-text transmission at any point in the session.
OTP Login Verification Each login triggers a one-time password to your registered mobile number. If you do not recognise a login attempt, contact support immediately to lock your account.
Data Retention Rules We keep your account data for as long as the account is open, plus the period required by applicable retention rules. You can request a copy or deletion via the dashboard.
Payment Data Handling JazzCash, Easypaisa, and Raast transaction records are held only for verification and dispute resolution. We do not sell or share payment data with third-party marketers.
POLICY CONTACT

Reach Us on Legal or Account Questions

If you have a question about our terms, a data request, or a dispute related to your account or a JazzCash or Easypaisa transaction, these are the channels to use. Our support team handles policy questions separately from general account help — flag your message as a legal or privacy matter so it reaches the right desk without delay.

Team online

Email Support

Send your legal or privacy query to our support email. Mark the subject line clearly — policy requests are reviewed within the timeframe stated in our privacy notice.

Live Chat

Open the chat widget from any page on up999. For account disputes or verification issues tied to a JazzCash or Raast payment, chat puts you through to the right team faster.

Account Dashboard

Log into your account, head to Settings, and use the Help section to submit a formal data access or account closure request directly through the platform.

Frequently Asked Policy Questions

These are the questions we get most often about account terms, data rights, and how our policies work in practice for Pakistan accounts using JazzCash, Easypaisa, and Raast.

Yes. Log into your account, go to Settings, and submit a data access request. We will respond within the timeframe set out in our privacy notice.

Payment details linked to your wallet are removed from active records once your account is closed, subject to any retention period required by applicable rules.

We notify you at the email address registered to your account before any material change takes effect. Continuing to use the account after that date counts as acceptance.

Access depends on local law and is available only where your region permits it. We do not confirm eligibility for specific cities or provinces — check your local rules.

Start with your bank, as Raast settlement runs through them first. Then contact our support team via live chat with your transaction reference number for follow-up.

Submit a deletion request through the Help section in your account dashboard. We will confirm receipt and complete the process within the period stated in our privacy policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.